Employee Engagement in the Transport Industry
Behind every journey is a workforce that’s struggling
Engagement in transport in the UK is on a steep decline. Find out why, and discover the route forward to meaningful change.
Book a DemoThe challenge is bigger than pay.
Disengagement, burnout and distrust are growing. Addressing these challenges starts with understanding the causes, then identifying opportunities for real, meaningful change.
How Inpulse turns insights into action
Case Study
Engaging Drivers
Working with Inpulse helped one company increase its drivers’ Engagement Index by 13 points in 12 months.
Read Case Study+4
Engagement Index increase after 12 months
+7
Increase in positive emotions after one year
+6
Increase in advocacy
(Net Promoter Score)
(Net Promoter Score)
Engagement in the transport industry in the UK is on a steep decline.
Engagement Index: Transport is at 61% vs 72% across sectors (2025)
Positive emotions in transport fell to 54% in 2025, showing a steady decline since 2023
Only 40% of transport employees believe senior leadership understands the issues they face, compared with 58% across all sectors
The result? An unheard workforce at risk of burnout, disengagement, and churn.
What's driving disengagement in transport?
Work-life balance
Changing shift patterns are affecting wellbeing. Just 65% feel able to balance work and home life, compared with 72% across all industries
Leadership trust deficit
Only 52% of transport employees rate senior leadership positively, vs 60% across industries
Manager strain
Managers are more stressed, while non-managers feel significantly less appreciated.
Change fatigue
Ongoing transformation and policy changes create uncertainty, leaving employees overwhelmed.
Travel further with our free guide
Free Guide
Employee Engagement
in the Transport Industry
Discover the trends affecting employees across 20+ companies and how both cultural and structural change can make an impact.
Download Free GuideHow HR leaders can get ahead
At Inpulse, we go beyond surface-level surveys. Understanding disengagement is just the start.
What makes Inpulse different is our ability to uncover the emotions behind employee behaviour, and why they feel that way - and then turn those insights into practical action.
With Inpulse, you don’t just get dashboards and numbers – you get clarity and confidence about where to act, why it matters, and how to drive change that lasts.
What makes Inpulse different is our ability to uncover the emotions behind employee behaviour, and why they feel that way - and then turn those insights into practical action.
With Inpulse, you don’t just get dashboards and numbers – you get clarity and confidence about where to act, why it matters, and how to drive change that lasts.
With Inpulse, HR leaders can:
Spot issues early, before they escalate
Identify where interventions will have the biggest impact
Build trust and credibility with frontline and office-based staff
Traditional Surveys
Focus on surface-level scores
Insights arrive too late
One-size-fits-all action plans
Measure engagement in isolation
Data without direction
Inpulse
Reveal the emotions behind the numbers
Spot risks early, before they escalate
Pinpoint exactly where interventions matter most
Connect engagement with wellbeing, trust, and retention
Specialists + coaches to help you act on insight
People and Transformation Director (Regional)
GWR and Network Rail Wales and Western
‘I highly recommend Inpulse. They made the switch from our previous provider to themselves simple and easy. The platform is amazing and gives us instant data as soon as the survey closes and fantastic tools to analyse the data. They are a true partner who is helping us with strategy and follow up too.’
Head of Engagement and Internal Comms
West Midlands Railway
‘Previously we have worked with partners where the collation of the data and feedback process can take weeks. With Inpulse this process is automated and instantaneous so as soon as the survey closes, we receive the feedback. The team at Inpulse are a pleasure to work with, always available to offer support and guidance when needed. From the creation of our first survey, through to helping us maximise the tool on an ongoing basis, they have been excellent.’
Stronger engagement. Better retention. Greater customer experience.
Inpulse empowers HR leaders in transport to build trust, reduce burnout, and future-proof their workforce.
Book a demo